Frequently asked questions

Which cities do you deliver to?

At present, FUGO Living delivers in Delhi and National Capital Region, comprising of Gurgaon, Noida, and Ghaziabad, and in Bangalore.



Where are your stores located?

At present, we are online-only. We intend to open physical stores in major cities in due course.



Does FUGO undertake customisation requests?

Yes! FUGO specialises in custom furniture projects. Please schedule a call with us and we will call back to understand your customisation needs. You can schedule call with by clicking at this link: Schedule Call



What is the delivery timeline?

Majority of the items are delivered in 18-21 days. Certain custom order can take up to 30 days due to peculiarity in the design, procurement, manufactuing process. From our experience, we can tell that unneccessarily hastening only causes further delays.



I like a product on the website but want a few clarifications before placing the order.

Despite best efforts, we may miss information on the product page. In any such event when you want more information, please reach out to us via chat or schedule a call.



How do I track my order status?

We are in the process of integrating our backend to a order tracking page. The order tracking page is expected to go-live on 15-April-2021. While we continue to work on this you may write to us. In many cases our account managers would have also informed the status of your order via direct calls. Please write to us at support@fugoliving.com



Are there any warranties on the products?

Yes. Please read our warranty polices here at www.fugoliving.com/policy



What are the return and refund policies?

Please read the return and refund polices at www.fugoliving.com/policy