Frequently asked questions
Which cities do you deliver to?
At present, FUGO Living delivers in Delhi and National Capital Region, comprising of Gurgaon, Noida, and Ghaziabad, and in Bangalore.
Where are your stores located?
At present, we are online-only. We intend to open physical stores in major cities in due course.
Does FUGO undertake customisation requests?
Yes! FUGO specialises in custom furniture projects. Please schedule a call with us and we will call back to understand your customisation needs.
What is the delivery timeline?
Majority of the items are delivered in 18-21 days. Certain custom order can take up to 30 days due to peculiarity in the design, procurement, manufactuing process.
I like a product on the website but want a few clarifications before placing the order.
Despite best efforts, we may miss information on the product page. In any such event when you want more information, please reach out to us via chat or schedule a call.
How do I track my order status?
We are in the process of integrating our backend to a order tracking page. The order tracking page is expected to go-live on 15-April-2021.
Are there any warranties on the products?
Yes. Please read our warranty polices here at www.fugoliving.com/policy
What are the return and refund policies?
Please read the return and refund polices at www.fugoliving.com/policy