General Terms and Conditions

OVERVIEW

Thank you for visiting fugoliving.com, an online store exclusively for Fugo Living Design and retail products in India. This website fugoliving.com is independently operated by Fugo Living. Your visit to this website is subject to these Terms and Conditions and our Privacy Policy available here in this website.

Throughout the site, the terms "FL", “we”, “us” and “our” refer to Fugo Living.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Fugo Living reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ELIGIBILITY TO USE


By agreeing to these Terms of Service and using this website, you declare and agree that you have the full power and authority to make and enter into a transaction with Fugo Living, or that you are over 18 years of age and are legally competent to enter into an agreement.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

 

Fugo Living owns the Website and shall retain all intellectual property rights and ownership and proprietary rights and shall have the sole right, title and interest in and over the Website. No part of the website, the designs or the terms and references within shall be copied, sold or transmitted for commercial purposes, without express written permission.

Nothing contained in this Agreement shall give or be deemed to grant, whether directly or by implication, you any right, title or interest in or to the ownership or use of the Trade Marks and Intellectual property. Purchases of products on this site does not transfer any of the intellectual property related to the products, their design or concepts to you.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

 

DISPLAY OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or timelier sources of information. Any reliance on the material on this site is at your own risk. 

ERRORS/ INACCURACIES IN THE DISPLAY OF INFORMATION

Fugo Living website is a channel for sales and as such aims to make information about products and services accurate. However should there be unintentional errors relating to be information on our site or in the service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability; Fugo Living will have the right to make changes to the website to correct the errors without any obligation to supply the product or service at the previously published incorrect price or description without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related website should be taken to indicate that all information in the service or on any related website has been modified or updated. 

CONTENT MODIFICATIONS

Fugo Living may at any time make changes or modify the website, its contents, the policies and terms and conditions including the privacy policy, shipping policy, return policy without any prior notice and it may do so with no prior permissions from users of the site or service.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

PRODUCTS OR SERVICES

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that display of product colors will be accurate on your computer or mobile phone or your tablet.

We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

Fugo Living is not responsible for any consequences that arise from the use of the product. The buyer or user of the product needs to make their own judgment of the safety and risks associated with various products that may be sold, and are solely responsible for the consequences of use of these products.

PROHIBITED USE

Any fraud, neglect, deliberate omission, wrongful act or default conducted by you will be subject to legal action and Fugo Living will not be responsible for your actions. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the following:

  1. You agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit publicly display, publicly perform, publish, adapt, edit or create derivative works from content or materials on the website or any part of the site.

  2. Use of the content and materials for any unlawful purpose; or to solicit others to perform or participate in any unlawful acts not expressly permitted in these Terms of Use is prohibited.

  3. To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; or to infringe upon or violate our intellectual property rights or the intellectual property rights of others.

  4. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability

  5. Provide User Content that are illegal, obscene, defamatory, libellous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourage conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate.

  6. You must not upload/transmit any worms or viruses or any code of a destructive nature.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES

The site, its content and all text, images merchandise and other information on, accessible from or available through this site are provided on an "as available" and "as is" basis without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title or non-infringement specifically, but without limitation, Fugo Living does not warrant that (i) the information available on this site is uninterrupted, timely, secure or error-free.  (ii) the functions contained on this site will be uninterrupted or free of errors; (iii) defects will be corrected or (iv) this site or the server(s) that makes it available are free of viruses or other harmful components.

LIMITATION OF LIABILITY

In no event shall Fugo Living, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Fugo Living including but not limited to its affiliate vendors, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Fugo Living that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms of Use.

Fugo Living shall not be liable for any loss or damage arising from its failure to perform any of its obligations under this Agreement if such failure is the result of circumstances outside its control including but not limited to the outbreak of war, any governmental act, act of war, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause, whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or outbreak of any communicable disease or any other force majeure, fire, flood or any other act of God.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and disputes that arise in relation hereto will be subject to the New Delhi court’s exclusive jurisdiction.
In the event of any disputes, differences or controversies between the Parties hereto, out of or in connection with the provisions of this Agreement, or any action taken hereunder, the Parties hereto shall thoroughly explore all possibilities for an amicable settlement.

TERMINATION

This Agreement is effective unless and until terminated either by you or by Fugo Living. You may terminate this Agreement at any time by no longer using this web site, provided that all prior uses of this web site shall be governed by this Agreement. Fugo Living may terminate this Agreement at any time and without notice, and accordingly deny you access to this web site, in Fugo Living’s sole discretion for any reason, including your failure to comply with any term or provision of this Agreement. Upon any termination of this Agreement by either you or Fugo Living, you must promptly destroy all materials downloaded or otherwise obtained from this web site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@fugoliving.com

Or at

Address:

Fugo Living Private Limited

C25 Amigo, Noida Sector 8

Noida – 201301, India

Privacy Policy

OVERVIEW

Thank you for visiting fugoliving.com - an online store exclusively for Fugo Living design and retail products in India. Your visit to this website is subject to these Terms and Conditions and our Privacy Policy available here in this website.

By accepting the Privacy Policy, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This privacy policy covers the use of the website fugoliving.com which is independently owned and operated by Fugo Living. Throughout the site, the terms "FL", “we”, “us” and “our” refer to Fugo Living.

 

AGE OF CONSENT

 

By using this website, you declare and agree that you have the full power and authority to make and enter into a transaction with Fugo Living, or that you are over 18 years of age and are legally competent to enter into an agreement.

 

COLLECTION OF INFORMATION

 

Fugo Living may collect personal information covering your name, address, gender, age, religion, race, nationality, work, occupation, interests, marital status, children, family, travel, hobbies, credit card type, bank, addresses and names of friends and associates directly from you.

In addition we may collect information about you from third parties for verification, credit worthiness, payment history, address verification.

We may also be collecting information from your visits to websites of Fugo Living and its partners and associates including pages visited on our websites, your website visit pattern and purchase pattern. In addition we may obtain information about you from public sources.

 

WHAT DO WE DO WITH YOUR INFORMATION?

 

The collected information is purely for the use of conducting the transaction or for marketing purposes. This includes sending you, with your permission, email messages, SMS, MMS (Text Messages using mobile cellular technology, telephone calls, letters and other communication). We may share this information with our marketing partners, consultants and third parties for the purpose of making special offers to you as a customer of Fugo Living.

We may also call you on the telephone and as an existing customer, and will not specifically refer to the “Do Not Call Registry” for this purpose. By purchasing products from Fugo Living websites, you are deemed to be a customer of Fugo Living and we may contact you on phone, email and face to face to conduct our business with you or to resolve matters related to our business with you.

We may implant cookies and other tracking software on your computer which track your website surfing and visitation and may use this information to interact with you to conduct a web chat or to track your movement within the site for other reasons.

The list of types of information that we collect may change from time to time and we reserve the right to collect this information where it is related to our business with you or our potential business with you. We may use technology available from time to time to help us with analysis and decision making.

 

HOW DO WE TAKE USER PERMISSION?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it till the time you explicitly contact us for withdrawal of the consent.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

 

WITHDRAWAL OF CONSENT

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at

C25, Noida Sector 8, Noida - 201301, India, or mailing us at support@fugoliving.com 

PERSONAL INFORMATION DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

WIX.COM, INC – OUR STORE HOST

 

Our store is hosted on Wix.com Ltd. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Wix’s data storage, databases and the general Wix application. They store your data on a secure server behind a firewall. For more insight, you may also want to read Wix’s Terms of Service at www.wix.com/about/terms-of-use.

 

PAYMENT

 

If you choose a direct payment gateway to complete your purchase, it is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Wix’s Terms of Service at www.wix.com/about/terms-of-use.

Payment Policy

Thank you for visiting fugoliving.com - an online store exclusively for Fugo Living design and retail products in India. Your visit to this website is subject to these Payment, Terms and Conditions and our Privacy Policy available here in this website.

This payment policy covers the use of the website fugoliving.com which is independently owned and operated by Fugo Living. Throughout the site, the terms "FL", “we”, “us” and “our” refer to Fugo Living.

By placing an order on this site you are entering into a purchase/sale transaction solely with Fugo Living. This applies to all cases where the payment is made by all modes i.e. all credit card, bank card, debit card, cheque, bank transfer and other payments are to be made to Fugo Living.

 

PLACING AN ORDER

 

To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites.

 

After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.

In this section you will be asked for address and other contact information as well as payment related information

Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be manufactured and shipped based on raw material and product availability and completion of logistics operations related to the same.

If you have been assisted with a phone call or email(s) with the customer service executive and you have paid advance amount as stated in the email to confirm the order, we will acknowledge the receipt of the advance amount and confirm the order. It is at this stage that the order is said to be complete. Thereafter your products will be manufactured and shipped based on raw material and product availability and completion of logistics operations related to the same. You are required to pay the balance amount using one of the payment options listed below at the time of the delivery of the order item. Failure to complete the balance payment will result in reverse transportation of the order item back to the warehouse of Fugo Living.

                                                                                                                                                

PAYMENT OPTIONS

 

We do not accept cash on delivery (COD) mode of payment

The following are the various modes of payments available with us:

  • Domestic credit cards issued by banks and institutions that are part of the Visa & MasterCard Network

  • International credit cards issued by banks and institutions that are part of the Visa & MasterCard Network

  • Visa Debit cards

  • Net banking / Direct Debit payments from select banks in India.

A full list is available at the time of Check Out and prior to making payments for purchases.

As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard you will be required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction.

Refund, Repair, Replacement, and Cancellation Policy

PRODUCT PRICING

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer.

Prices are subject to change without advance notice.

All prices on this web site are in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument

 

All prices on this website are inclusive of Goods and Sales Tax (GST). Customer will receive tax invoice only on full payment of the invoice amount.

 

OUT OF OPTION SITUATIONS

 

Our endeavour is to ensure that all products listed on the site are delivered to the buyer in 21 days from the order confirmation. However in any such where we feel that we do not have control over delivery timelines due to any reasons, including but not limited to unavailability of raw materials, we will contact you within 14 days from the order confirmation and give you the option to exchange, delay or cancel the order based on your convenience. We will initiate the refund process once we receive written confirmation to cancel the order.

CANCELLATIONS

 

We begin manufacturing of order items immediately upon confirmation of the order and all the order items are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.

REPAIR AND REPLACEMENT

 

We inspect each item prior to shipment. Should you discover a defect (style, size, color, quantity, functioning)) in your furniture, however, please contact us immediately. We will offer repair or replacement as deemed appropriate after the assessment by the Fugo Living officials. In case of a replacement offered, the order or product will be replaced with the originally ordered item and cannot be changed against a variation in the current order (example Upholstery, Wood Finish or any customization), new order or a different product.

Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms.

 

CUSTOM ORDERS
 

Most of our furniture is customized as per your specifications. Custom orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time. WE DO NOT HAVE 'CHANGE OF HEART' RETURN/ EXCHANGE POLICY.

 

FINAL CLEARANCE/ SALE
 

Final sale and clearance items are considered final sale and are non-returnable and non-refundable.

REFUND PROCESS

 

Refunds are processed between 12 and 15 days of receipt of returned products in its original packaging. The refund period is inclusive of the time that is taken for completing the refunds process by Fugo Living, but excludes any delays that may arise through the bank or card issuers.

If you did not receive the refund within the stipulated time, kindly mail us at support@fugoliving.com

REFUND MODE

 

All refunds will be carried out through the bank transfer; we will also ask for your account number, account payee name, and IFSC code to execute the refund.

Product Knowledge and Care Instructions

FEATURES OF NATURAL WOOD


Wood is a beautiful natural material. It is important to understand its unique properties; which should not be mistaken for flaws:

  • Wood Shading and Grain: Each piece will have a slightly different grain pattern. Variation in color, shading and grain between different products and within the same product can occur; this is a normal feature of all natural wood furniture.

  • Knots: Knots are a natural property of all real wood furniture; they do not affect performance, and add interest to each piece.

  • Wood Rays: These markings are created where wood is cut across the grain producing interesting features such as growth rings and flecks.

 

EXPANSION AND TIMBER MOVEMENT

 

All woods will display movement from season to season because of changes in atmospheric temperature and humidity. This may occasionally make moving parts a little stiffer to operate. On drawers, to ease movement simply rub a little candle wax on the drawer runners attached to the carcass of the furniture drawer. Fugo Living does not recommend locating products in excessively high or low temperatures, or where the environment is often damp as this may cause product issues.

 

FURNITURE

 

At Fugo Living, furniture is handcrafted with great care and attention. Each item of furniture is hand finished and uses traditional techniques to ensure strength and longevity and this together with natural features such as knots, grain and color variation ensures that each piece is individual. With careful use these finely made pieces will give many years of satisfaction. To prolong the life of the furniture we advise the following:

 

CLEANING

  • To maintain the appearance of your furniture we recommend regular dusting with a soft cloth. It may occasionally be wiped with a soft cloth very lightly dampened with a mild detergent solution and dried with a lint-free cloth.

  • A bees wax furniture polish from a reputable supplier may also be used on wood.

  • The repeated use of a wooden polish containing silicone is not recommended, as it will lead to a buildup of a silicone film altering the appearance of the piece. Glass or mirrored panels should be cleaned using a non solvent based glass cleaner and soft cloth, carefully avoiding contact with wooden or painted sections.

  • Any upholstered seats should be maintained regularly with a soft brush and/or gently vacuuming and periodic cleaning is required to maintain appearance and prevent premature fading and wear. You can also use professional dry cleaning services for the same.

  • Spills should be removed immediately by blotting with a dry white cloth. If the spillage has caused staining on fabric we recommend you contact your dry cleaners who are equipped to deal with such occurrences.

 

CARE

  • We recommend that you protect delicate flooring from potential marking by feet or legs. Dropping furniture onto corners or feet will cause damage to the frame and/or legs.

  • Leaning backwards on two legs of a chair will weaken joints. Take care to prevent sharp objects such as toys, buckles and heels from coming into contact with your furniture.

  • Avoid contact with any chemicals such as hair & makeup products, perfume etc as these may affect the finish.

  • If your furniture becomes stained, scratched or chipped or suffers other damage we recommend professional help is sought to restore it.

  • Following the guidelines above will ensure product performance is maintained. Fugo Living is not responsible for defects caused by the misuse of your product.

 

LEVELING, ASSEMBLY AND MOVING PRODUCTS

  • It is essential that your furniture is positioned on a level surface to ensure that the doors hang correctly and open smoothly.

  • Products with doors have either adjustable hinges or wedges to square the doors if the floor is not leveled.

  • If doors fail to operate smoothly, or the product is moved, leveling should be re-checked; either re-adjust the doors or level the corners (any suitable packing material may be used).

  • Take care when moving products. We recommend they are lifted by two persons as dragging items across the floor will cause damage to the joints.

  • Large items which are assembled on site from multiple sections should be disassembled before relocation to a new position. Self Assembly items should be assembled at the intended location and lifted carefully into position.

 

SUNLIGHT AND HEAT

  • Avoid exposing your furniture to excessive heat e.g. by placing it in front of a radiator, as this can cause cracking. Two feet clearance from heat sources is advised. Direct sunlight will cause the color of real wood to change, even if it is painted or lacquered, this will be more readily apparent if the furniture is placed under a window.

  • Leaving items such as vases or ornaments in one place on a piece of furniture in sunlight may leave a mark when it is removed. Such marks should blend in with time. Never place hot dishes directly onto wooden or painted surfaces, we recommend you use table-mats and coasters.

  • Prolonged use of hot electrical equipment, such as a laptop, on top of furniture may also cause scorching.

 

FABRIC UPHOLSTERY


To help prolong the life of your upholstery fabric or leather please consider the following:

  • With most upholstery, periodic cleaning of the entire piece is essential to maintain appearance and prevent premature fading and wear.

  • Clean coordinated items at the same time, as some color loss may occur.

  • Always allow for shrinkage upon the first wash or dry clean.

  • To remove everyday household dust and dirt, clean regularly by gently vacuuming fabric.

  • Remove all spills immediately. Blot liquid spills with a clean, dry, white cloth, work towards the center of the spill. Do not rub or use abrasive cleaners as this may damage the furniture. Should the piece become stained or suffer other damage we recommend professional advice is sought.

  • Apply specialist cleaning care products only as directed on the container and try first on a hidden area of your sofa.

  • To remove atmospheric dust and dirt that could cause premature wear, clean regularly with a soft cloth or brush.

  • Show wood should be kept clean with a lightly damp cloth rinsed in warm water, never use detergents. 

 

SUNLIGHT & HEAT

  • All upholstery and leather fabrics can be affected by light, so we recommend it is positioned away from direct sunlight and heat to protect it from fading and premature wear.

  • Two feet clearance from heat sources such as radiators is advised to prevent color change or permanent marks occurring.

  • You should not place hot items such as cups, laptops or hot water bottles on leather as this may mark the leather, causing it to darken.

  • We do not recommend locating products in excessively high or low temperatures, or where the environment is often damp as this may cause product issues.

 

CARE

  • Take care to prevent sharp objects such as toys, buckles and heels from coming into contact with your furniture as they may cause damage. We recommend you discourage domestic pets from climbing on or clawing upholstery.

  • Avoid air pollution such as cigarette smoke and cooking fumes, which can cause leather to fade or change color.

  • Take care to avoid hair preparations and other cosmetics coming into contact with the fabric or leather as this is likely to damage the surface.

Warranty Policy

WOODEN AND BOARD ITEMS

WARRANTY PERIOD

  • For non-Sheesham product: 3 years effective from date of delivery

  • For Sheesham product: 5 years effective from the date of delivery

  • Start of the warranty period: Date of delivery

What is covered under warranty?

  • Only the wooden parts of the product are covered. 

  • Manufacturing defects such as cracks and fissures in wood

  • Use of warped or bent wooden planks and parts in the product 

  • Structural failures or any such structural compromises resulting in breakage

  • For Sheesham products only, anti-termite promise and borer issues are covered during the warranty period

  • In-transit damages

What is not covered under warranty?

  • Non-wooden parts such as upholstery, fabric, metallic parts, marble tops, etc are not covered under warranty

  • Wear and tear and chipping away of material due to gradual usage, displacement, cleaning, etc of the product

  • Blunt marks and spots caused due to gradual usage, displacement, cleaning, etc of the product

  • Decay of wood due to continuous exposure of product to direct sunlight, moisture, water, and chemicals

 

 

SOFA AND UPHOLSTERY ITEMS

 

WARRANTY PERIOD

  • For sofa foam: 2 years effective from date of delivery

  • For sofa frame: 5 years effective from the date of delivery

  • Start of the warranty period: Date of delivery

What is covered under warranty?

  • Manufacturing defects such as cracks and fissures in wood

  • Use of warped or bent wooden planks and parts in the product 

  • Structural failures or any such structural compromises resulting in breakage

  • Sinking of foam beyond the regular wear and tear extent

  • In-transit damages

What is not covered under warranty?

  • Non-wooden parts such as upholstery, fabric, metallic parts, marble tops, etc are not covered under warranty

  • Wear and tear and chipping away of material due to gradual usage, displacement, cleaning, etc of the product

  • Blunt marks and spots caused due to gradual usage, displacement, cleaning, etc of the product

  • Decay of wood due to continuous exposure of product to direct sunlight, moisture, water, and chemicals