Warranty Policy
-
Warranty period:
-
For non-sheesham product: 3 years effective from date of delivery
-
For sheesham product: 5 years effective from the date of delivery
-
Start of the warranty period: Date of delivery
-
-
What is covered under warranty:
-
Only the wooden parts of the product are covered.
-
Manufacturing defects such as cracks and fissures in wood
-
Use of warped or bent wooden planks and parts in the product
-
Structural failures or any such structural compromises resulting in breakage
-
For sheesham products only, anti-termite promise and borer issues are covered during the warranty period
-
In-transit damages
-
-
What is not covered under warranty:
-
Non-wooden parts such as upholstery, fabric, metallic parts, marble tops, etc are not covered under warranty
-
Wear and tear and chipping away of material due to gradual usage, displacement, cleaning, etc of the product
-
Blunt marks and spots caused due to gradual usage, displacement, cleaning, etc of the product
-
Decay of wood due to continuous exposure of product to direct sunlight, moisture, water, and chemicals
-
Sofa and Fabric Item Warranty Policy
-
Warranty period:
-
For Foam: 2 years effective from date of delivery
-
For Frame: 5 years effective from the date of delivery
-
Start of the warranty period: Date of delivery
-
-
What is covered under warranty:
-
Manufacturing defects such as cracks and fissures in wood
-
Use of warped or bent wooden planks and parts in the product
-
Structural failures or any such structural compromises resulting in breakage
-
Sinking in of foam beyond the regular wear and tear extent.
-
In-transit damages
-
-
What is not covered under warranty:
-
Non-wooden parts such as upholstery, fabric, metallic parts, marble tops, etc are not covered under warranty
-
Wear and tear and chipping away of material due to gradual usage, displacement, cleaning, etc of the product
-
Blunt marks and spots caused due to gradual usage, displacement, cleaning, etc of the product
-
Decay of wood due to continuous exposure of product to direct sunlight, moisture, water, and chemicals
-
Return Policy
-
Returns are accepted only under following specific conditions:
-
Dead on arrival: Unlikely event of a product being expired on arrival or damaged to the extent that it impedes objective usage of the product.
-
Incorrect product: Product failing to comply with the specification as per original order or as communicated upon prior to the dispatch. However, incorrectness of the product shall also be subject to T&C as enlisted above.
-
Manufacturing defect: Any inherit defect hampering life of the product and as deemed beyond corrective measures by FUGO LIVING.
-
-
Customized orders can’t be returned
-
In case of any damages to the outer packet on delivery, the same needs to be brought to the notice of the delivery personal immediately along with following:
-
Highlighting the damages in the Proof of Delivery (POD) document that goes along with the delivery package.
-
Reporting in an email along with images to
-
-
For all your returns, please go to "Complaints" section at the footer of the website and register within 7 days time frame starting from the date product was delivered. The date of delivery being as per the confirmation received from our logistics team or courier partners.
-
For any other information you may reach out to us at
If you have more queries, please get them clarified by sending us an email