FUGO LIVING

Warranty Policy

• Warranty period:

  • For non-sheesham product: 3 years effective from date of delivery

  • For sheesham product: 5 years effective from the date of delivery

  • Start of the warranty period: Date of delivery

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• What is covered under warranty:

  • Only the wooden parts of the product are covered. 

  • Manufacturing defects such as cracks and fissures in wood

  • Use of warped or bent wooden planks and parts in the product 

  • Structural failures or any such structural compromises resulting in breakage

  • For sheesham products only, anti-termite promise and borer issues are covered during the warranty period

  • In-transit damages

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• What is not covered under warranty:

  • Non-wooden parts such as upholstery, fabric, metallic parts, marble tops, etc are not covered under warranty

  • Wear and tear and chipping away of material due to gradual usage, displacement, cleaning, etc of the product

  • Blunt marks and spots caused due to gradual usage, displacement, cleaning, etc of the product

  • Decay of wood due to continuous exposure of product to direct sunlight, moisture, water, and chemicals

SOFA Warranty

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• Warranty period:

  • For foam: 3 years effective from date of delivery

  • For Frame: 5 years effective from the date of delivery

  • Start of the warranty period: Date of delivery

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• What is covered under warranty:

  • Manufacturing defects such as cracks and fissures in wood

  • Use of warped or bent wooden planks and parts in the product 

  • Structural failures or any such structural compromises resulting in breakage

  • Sinking in of foam beyond the regular wear and tear extent.

  • In-transit damages

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• What is not covered under warranty:

  • Non-wooden parts such as upholstery, fabric, metallic parts, marble tops, etc are not covered under warranty

  • Wear and tear and chipping away of material due to gradual usage, displacement, cleaning, etc of the product

  • Blunt marks and spots caused due to gradual usage, displacement, cleaning, etc of the product

  • Decay of wood due to continuous exposure of product to direct sunlight, moisture, water, and chemicals

Return Policy

Returns are accepted only under following specific conditions:

• Dead on arrival: Unlikely event of a product being expired on arrival or damaged to the extent that it impedes objective usage of the product.

• Incorrect product: Product failing to comply with the specification as per original order or as communicated upon prior to the dispatch. However, incorrectness of the product shall also be subject to T&C as enlisted above.

• Manufacturing defect: Any inherit defect hampering life of the product and as deemed beyond corrective measures by FUGO LIVING.

Note:

• Customized orders can’t be returned

• In case of any damages to the outer packet on delivery, the same needs to be brought to the notice of the delivery personal immediately along with following:

  • Highlighting the damages in the Proof of Delivery (POD) document that goes along with the delivery package.

  • Reporting in an email along with images to

• For all your returns, please go to "Complaints" section at the footer of the website and register within 7 days time frame starting from the date product was delivered. The date of delivery being as per the confirmation received from our logistics team or courier partners.

• For any other information you may reach out to us at

If you have more queries, please get them clarified by sending us an email

support@fugoliving.com